ALPACA PRODUCTS
- We offer a No Problem returns promise on Alpaca Product orders. If you’re not satisfied, no worries! You can return unworn and unwashed items with original tags attached within 45 days for a refund.
- Please keep the manufacturer tags and labels intact and retain the original packaging. Any additional labels you add must be completely removed so that items can be resold as new.
- Customers can return new, unworn, and unwashed items with original tags attached within 45 days for a refund.
- Items should not be altered, and we reserve the right to deny returns that do not meet our policy or are determined to be fraudulent.
- You are responsible for returning your order at your own cost. We recommend using a recorded delivery method and keeping proof of postage.
- The product must be in a re-saleable condition with all tags and labels attached. In case of faults, we will reimburse your return postage.
- An RMA (Return Material Authorization) number will be provided. Please click here to Contact Us.
PERSONALIZED BOBBLEHEAD PRODUCTS
- In light of the personalized nature of our Bobblehead products, cancellations, partial or full refunds, and store credit requests are not entertained once the design process has been started or 24 hours have elapsed since order placement.
- Upon order placement, customers are responsible for promptly providing the required personalization information and photographs. Lack of communication in response to initial order confirmations and subsequent correspondence does not warrant order cancellations, refunds, or store credits.
- During the initial design phase, customers are provided with clay proofs for review and feedback. Written approval at this stage indicates comprehensive satisfaction with sculpted facial characteristics, body shape, and pose, if applicable.
- In the subsequent and final design phase, material solidification and color tone application occur in accordance with customer specifications. No facial or body structural changes are made during this phase, adhering to the approved clay proofs. Discrepancies between color proofs and provided photographs do not justify order cancellations, refunds, or store credits, as the approved clay proofs serve as the definitive reference.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
